I can't open an attachment in an encrypted message
You might not be able to open an attachment in an encrypted message for the following reasons:
• Your administrator might have set options to prevent you from opening attachments in encrypted messages.
• The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your
BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP. In the Encryption section,
view which content ciphers are selected.
• Attachments in the .pgp file format aren't supported.
• If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP
protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP
Desktop Professional or that was encrypted by the PGP Universal Server.
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