BlackBerry Bold 9790 Help

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BlackBerry Bold 9790 Smartphone

Version: 7.1

User Guide

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Published: 2012-09-19

SWD-20120919112348478

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Contents

Quick Help ................................................................................................................................................... 9

Getting started: Your smartphone ................................................................................................................. 9
Popular topics ............................................................................................................................................ 28
Popular tips ................................................................................................................................................ 32
Common troubleshooting ........................................................................................................................... 40

Tips and shortcuts ...................................................................................................................................... 46

Tips: Doing things quickly ........................................................................................................................... 46
Tips: Extending battery life .......................................................................................................................... 47
Tips: Finding apps ...................................................................................................................................... 48
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 49
Tips: Freeing space to optimize your smartphone's performance ................................................................. 50
Tips: Updating your software ...................................................................................................................... 51
Tips: Keeping your information safe ............................................................................................................ 51
Tips: Managing indicators ........................................................................................................................... 52
Shortcuts: Phone ........................................................................................................................................ 53
Shortcuts: Messages .................................................................................................................................. 54
Shortcuts: Files and attachments ................................................................................................................ 55
Shortcuts: Typing with the physical keyboard .............................................................................................. 56
Shortcuts: Media ........................................................................................................................................ 57
Shortcuts: Browser ..................................................................................................................................... 58
Shortcuts: Search ....................................................................................................................................... 59
Shortcuts: Maps ......................................................................................................................................... 60
Shortcuts: Calendar .................................................................................................................................... 60
Troubleshooting: Shortcuts ......................................................................................................................... 61

Phone ........................................................................................................................................................ 62

How to: Phone ............................................................................................................................................ 62
Troubleshooting: Phone .............................................................................................................................. 80

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Voice commands ........................................................................................................................................ 84

How to: Voice commands ........................................................................................................................... 84
Troubleshooting: Voice commands ............................................................................................................. 86

Messages ................................................................................................................................................... 88

How to: Messages application .................................................................................................................... 88
Troubleshooting: Messages application .................................................................................................... 124

Files and attachments .............................................................................................................................. 130

How to: Files ............................................................................................................................................ 130
Troubleshooting: Files .............................................................................................................................. 137

Media ...................................................................................................................................................... 138

How to: Media .......................................................................................................................................... 138
Troubleshooting: Media ............................................................................................................................ 155

Ring tones, sounds, and alerts .................................................................................................................. 158

How to: Ring tones, sounds, and alerts ...................................................................................................... 158
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 162

Browser ................................................................................................................................................... 163

How to: Browser ....................................................................................................................................... 163
Tips: Browser ........................................................................................................................................... 176
Troubleshooting: Browser ......................................................................................................................... 178

Calendar .................................................................................................................................................. 179

How to: Calendar ...................................................................................................................................... 179
Tips: Calendar .......................................................................................................................................... 188
Troubleshooting: Calendar ....................................................................................................................... 189

Contacts .................................................................................................................................................. 191

How to: Contacts ...................................................................................................................................... 191
Troubleshooting: Contacts ........................................................................................................................ 200

Clock ....................................................................................................................................................... 202

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How to: Clock ........................................................................................................................................... 202
Troubleshooting: Clock ............................................................................................................................. 206

Tasks and memos .................................................................................................................................... 207

Create a task or memo .............................................................................................................................. 207
Send a task or memo ................................................................................................................................ 207
Change or delete a task or memo .............................................................................................................. 207
Change the status of a task ....................................................................................................................... 208
Hide completed tasks ............................................................................................................................... 208
Show tasks in the calendar ....................................................................................................................... 208
Synchronizing tasks and memos ............................................................................................................... 209
About categories ...................................................................................................................................... 211
Categorize a contact, task, or memo ......................................................................................................... 211
Create a category for contacts, tasks, or memos ....................................................................................... 211
Turn off the prompt that appears before you delete items .......................................................................... 212

Typing ...................................................................................................................................................... 213

How to: Typing ......................................................................................................................................... 213
Troubleshooting: Typing ........................................................................................................................... 220

Keyboard ................................................................................................................................................. 221

How to: Keyboard ..................................................................................................................................... 221

Language ................................................................................................................................................. 224

How to: Language .................................................................................................................................... 224
Troubleshooting: Language ...................................................................................................................... 226

Screen display .......................................................................................................................................... 227

How to: Screen display ............................................................................................................................. 227
Troubleshooting: Screen display ............................................................................................................... 232

GPS technology ........................................................................................................................................ 234

How to: GPS technology ........................................................................................................................... 234
Troubleshooting: GPS technology ............................................................................................................. 236

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Compass .................................................................................................................................................. 237

How to: Compass ..................................................................................................................................... 237

Maps ....................................................................................................................................................... 239

How to: Maps ........................................................................................................................................... 239
Personalize: Maps .................................................................................................................................... 243
Troubleshooting: Maps ............................................................................................................................. 245

Applications ............................................................................................................................................. 246

How to: Applications ................................................................................................................................ 246
Troubleshooting: Applications .................................................................................................................. 248

BlackBerry ID ........................................................................................................................................... 252

How to: BlackBerry ID .............................................................................................................................. 252

BlackBerry Device Software ...................................................................................................................... 254

How to: BlackBerry Device Software ......................................................................................................... 254
Troubleshooting: BlackBerry Device Software ........................................................................................... 256

Manage Connections ................................................................................................................................ 258

Mobile network ........................................................................................................................................ 258
Wi-Fi technology ....................................................................................................................................... 265

Mobile Hotspot mode ............................................................................................................................... 275

How to: Mobile Hotspot mode ................................................................................................................... 275
Troubleshooting: Mobile Hotspot mode .................................................................................................... 278

Bluetooth technology ............................................................................................................................... 279

How to: Bluetooth technology ................................................................................................................... 279
Troubleshooting: Bluetooth technology ..................................................................................................... 287

NFC technology ........................................................................................................................................ 290

How to: NFC technology ........................................................................................................................... 290
Troubleshooting: NFC technology ............................................................................................................. 296

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Media server ............................................................................................................................................ 298

How to: Media server ................................................................................................................................ 298

Smart accessories .................................................................................................................................... 300

About the Smart Accessories application .................................................................................................. 300
Set up a new dock .................................................................................................................................... 300
Change a dock profile ............................................................................................................................... 301
Delete a saved dock profile ....................................................................................................................... 301

Power and battery .................................................................................................................................... 302

How to: Power and battery ........................................................................................................................ 302
Troubleshooting: Power and battery .......................................................................................................... 306

Storage space and media cards ................................................................................................................ 307

How to: Storage space and media cards ................................................................................................... 307
Troubleshooting: Storage space and media cards ..................................................................................... 313

Search ..................................................................................................................................................... 315

How to: Search ......................................................................................................................................... 315
Troubleshooting: Search ........................................................................................................................... 319

Security ................................................................................................................................................... 321

How to: Security ....................................................................................................................................... 321
Troubleshooting: Security ......................................................................................................................... 351

Service books and diagnostic reports ........................................................................................................ 354

Run, view, send, or delete a diagnostic report ........................................................................................... 354
Accept, delete, or restore a service book ................................................................................................... 354
Set a default recipient for diagnostic reports ............................................................................................. 355
Find your smartphone model number and version of the BlackBerry Device Software ................................ 355
I can't run or submit a diagnostic report .................................................................................................... 355

Synchronization ....................................................................................................................................... 357

How to: Synchronization ........................................................................................................................... 357
Troubleshooting: Synchronization ............................................................................................................. 360

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Accessibility options ................................................................................................................................. 362

How to: Accessibility ................................................................................................................................ 362

Calculator ................................................................................................................................................ 367

Use the calculator .................................................................................................................................... 367
Convert a measurement ........................................................................................................................... 367

Glossary ................................................................................................................................................... 368

Legal notice ............................................................................................................................................. 370